PROTOCOL Wine Studio

Category Archives: Customer Service

podcasted.

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(insert mouth noise of confidence) Back in September GUY and I were interviewed by Debbie Gioquindo, Hudson Valley Wine Goddess. Such a cool honour overall.  We met Deb thru our online Twitter program #WineStudio, where we run a 4 week curriculum program based on wines from our sponsor, LeMetro Wine. Underground. Afer hearing the Podcast interview, my ego of course was screaming about the way I sounded. I hear myself much differently than what spews forth. And of course realizing this, I began to panic. Started really thinking about our … Read more →

Here’s What I’ll Give You for $1,000 a Night

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The Wall Street Journal (WSJ) posted a story earlier in the year titled, “What $1000 a Night Gets You.” This piece highlights how clients with sufficient means are willing to pay for intimate and exclusive service at boutique hotels.  Keep in mind $1,000 is the cost for a basic room in this new breed of lodging.  That price doesn’t include the myriad of extra fees and charges that is sure to accompany this type of hotel experience. Sure the high prices are shocking to most (including us) but the ratio … Read more →

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